Information We Collect
We collect personal information you voluntarily provide, including contact details, workshop preferences, and optional organization information when you submit inquiries or register for workshops.
How We Use Your Information
We use your information to respond to inquiries, schedule workshops, send relevant communications about our services, and conduct basic analytics to improve our offerings.
Legal Basis for Processing
We process your personal information based on your explicit consent and our legitimate business interests in providing educational services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Data Security and Storage
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data is stored securely using industry-standard practices.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy, typically for the duration of our business relationship plus reasonable time for legal compliance, usually not exceeding 7 years.
Your Privacy Rights
Under PIPEDA, you have rights to access, correct, and request deletion of your personal information. You may also withdraw consent at any time, though this may limit our ability to provide services.
Third-Party Services
We may use reputable third-party service providers for email communications, analytics, and payment processing. These providers are bound by confidentiality agreements and data protection standards.
International Data Transfers
If personal information is transferred outside Canada, we ensure appropriate safeguards are in place and will notify you of such transfers and the protections applied.
Privacy Complaints
If you have concerns about our privacy practices, please contact us first. If unsatisfied, you may file a complaint with the Privacy Commissioner of Canada or relevant provincial privacy authority.
Privacy Contact
For privacy-related questions or to exercise your rights, contact us at privacy@fromand.training or through our general contact methods.
Policy Updates
This privacy policy may be updated periodically. We will notify you of significant changes through our website or direct communication.
